WE ARE HERE TO HELP

We can be reached via Email, Facebook messenger or phone.




We will solve your issue within 24 hours

Our direct email: Askus@julianecklace.com

Our customer service department is operating from 9am to 5:30 pm (US EST) Monday to Friday. After hours, please send us an email and it will be instantly delivered to one of our customer service representatives. Our customer service representatives are trained to assist you with helping you find that perfect item, selecting an appropriate gift for any occasion, personalization ideas, technical support and any post-sales questions relating to repairs, returns, and our warranty.

COMMON QUESTIONS

If you have a question or concern, please first consult our list of Frequently Asked Questions (FAQ).